FAQs
Welcome to the FAQ page of Trublushops, owned and operated by NATUCO FASHION COMPANY LIMITED. We are dedicated to providing high-quality men's accessories, including leather wallets, shoes, and belts. Below, you will find answers to some of the most commonly asked questions about our products, ordering process, shipping, returns, and more.
1. What types of products do you sell? At Trublushops, we specialize in men's accessories, including leather wallets, shoes, and belts. We pride ourselves on offering quality, stylish, and durable products to enhance your wardrobe.
2. How can I place an order? Placing an order is easy! Simply browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
3. What payment methods do you accept? We accept payments through PayPal, providing a secure and convenient way to complete your purchase. PayPal allows you to pay using your PayPal balance, credit card, or bank account.
4. How can I cancel or modify my order? If you need to cancel or modify your order, please contact us within 24 hours of placing the order. After this period, we may not be able to make changes as the order might already be processed for shipment.
5. What are your shipping destinations? We currently ship to Vietnam and United States. Unfortunately, we do not ship to PO boxes, military addresses, or areas experiencing disputes or conflicts.
6. What shipping methods do you offer? We offer standard shipping for all orders. Standard shipping is a reliable and cost-effective option to ensure your items arrive safely. The delivery time may vary based on your location.
7. How long is the processing time for my order? Our processing times are as follows:
- Vietnam: 1-3 business days
- US: 3-5 business days Once your order is processed, it will be shipped according to your selected shipping method.
8. What are the delivery times? Our estimated delivery times are:
- Vietnam: 3-5 business days
- US: 5-10 business days Please note that delivery times may vary due to external factors beyond our control.
9. What are your shipping rates?
- We offer free shipping to all of our customers.
10. Which carriers do you use for shipping? We use reliable carriers for shipping, such as USPS,... During peak seasons or in specific circumstances, we may use additional carriers to ensure timely delivery.
11. What is your return policy? We offer a 90-day return policy. Items must be returned in their original condition, unused, and with original packaging. To initiate a return, please contact us at contact@trublushops.com. Certain items, such as customized or final sale items, are not eligible for return.
12. How do I start a return? To start a return, email us at contact@trublushops.com with your order details. We will provide instructions and a return shipping label if applicable. Pack the item securely, attach the return label, and send it back using a reliable carrier.
13. Do you charge a restocking fee for returns? No, we do not charge a restocking fee for returned items.
14. How will I receive my refund? Once we receive and inspect your returned item, we will process your refund to the original payment method. Refunds typically appear in your account within 3 business days, though times may vary depending on your financial institution.
15. What if I have not received my refund? If you have not received your refund within 90 days, please check with your bank or credit card company first. If the issue persists, contact us at contact@trublushops.com for further assistance.
16. How can I contact customer support? If you have any questions or need assistance, please contact us at:
- Email: contact@trublushops.com
- Phone: + 84936500930
We hope this FAQ page has answered your questions. If you need further assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing Trublushops!