Privacy Policy

Welcome to the privacy policy of Trublushops, operated by NATUCO FASHION COMPANY LIMITED. We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.trublushops.com or engage with us in other ways. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Data Controller

NATUCO FASHION COMPANY LIMITED, located at 1131B, Group 12, Huong Phuoc Quarter, Phuoc Tan Ward, Bien Hoa City, Dong Nai Province 76000, Viet Nam, is the data controller responsible for your personal data (referred to as "Trublushops", "we", "us", or "our" in this policy).

Consent

By using our website and providing us with your personal data, you consent to the collection, use, and processing of your information as described in this privacy policy.

Contact Details

If you have any questions about this privacy policy or our use of your personal data, please contact us at:

  • Business Email:  contact@trublushops .com
  • Phone Number: +84936500930

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated date indicated at the top of the policy. We encourage you to check this page periodically for the latest information about our privacy practices.

Data We Collect

We collect and process various types of personal data, which may include:

  • Identity Data: Name, username, title, date of birth.
  • Contact Data: Email address, phone number, billing address, delivery address.
  • Financial Data: Payment card details (handled securely by our payment processors), VAT number where applicable.
  • Transaction Data: Details of purchases made on our website.
  • Technical Data: IP address, browser type, device identifiers, browsing activity on our website.
  • Profile Data: Username and password for your account, purchase history, preferences, feedback, survey responses.
  • Usage Data: Information about how you use our website, such as pages visited, time spent on each page, interactions with the website.

We may also collect aggregated data that does not directly or indirectly identify you.

How We Use Your Personal Data

We use your personal data for the following purposes:

  • To fulfill orders and provide services requested by you.
  • To manage and administer your account, including processing payments and delivering products.
  • To communicate with you, including responding to your inquiries and providing customer support.
  • To personalize your experience on our website and tailor our offerings to your interests.
  • To send marketing communications where you have provided consent or where we have a legitimate interest, in accordance with applicable law.
  • To improve our website, products, and services based on usage patterns and customer feedback.
  • To comply with legal obligations and protect our rights.

Disclosure of Your Personal Data

We may share your personal data with:

  • Service providers and partners who assist us in operating our website and providing services to you.
  • Legal and regulatory authorities where required by law or to protect our rights.
  • Third parties in connection with a business transaction, such as a merger, acquisition, or sale of assets.

We do not sell or rent your personal data to third parties for marketing purposes without your explicit consent.

International Transfers

Your personal data may be transferred to and processed in countries outside of Vietnam or your country of residence, where data protection laws may differ. We take steps to ensure that any international transfer of data is done securely and in compliance with applicable data protection laws.

Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the purposes for which we process it.

Your Rights

You have the right to:

  • Request access to your personal data and information about how we process it.
  • Request correction of inaccurate or incomplete personal data.
  • Request erasure of your personal data under certain circumstances.
  • Object to processing of your personal data where we rely on legitimate interests.
  • Request restriction of processing of your personal data in certain situations.
  • Request transfer of your personal data to you or another data controller.
  • Withdraw consent where we rely on consent to process your personal data.

To exercise these rights, please contact us using the contact information provided above. We will respond to your requests in accordance with applicable data protection laws.

Third-Party Services

We may use third-party services for various purposes, such as website analytics, payment processing, and marketing. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, or alteration. Our security measures include but are not limited to encryption (AES-256), secure socket layer technology (SSL), and compliance with Payment Card Industry Data Security Standard (PCI-DSS) where applicable.

Cookie Policy

Our website uses cookies to improve your browsing experience. For more information about the cookies we use, how we use them, and how you can manage your cookie preferences, please read our Cookie Policy.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Complaints

If you have concerns about our handling of your personal data or believe we have not complied with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.