Shipping Policy

At Trublushops, we are committed to ensuring a smooth and efficient shipping process for our customers. Please note that our shipping services are currently available for customers within Vietnam and the United States only.

Here is an overview of our shipping policy:

1. Shipping Methods:

We offer a standard shipping method for all orders. This is our default shipping option, which provides reliable delivery of your shoes. Unfortunately, we do not offer expedited shipping options at this time.

Vietnam order: Handling Time: 1–3 business days.

US order: Handling Time: 3–5 business days.

Once your order is placed, our team works diligently to process and prepare it for shipment. Please allow 3–5 business days for order processing before it is dispatched.

Vietnam order: Shipping time: 3–5 business days.

US order: Shipping time: 5–10 business days.

The estimated delivery time depends on your location and the shipping method selected. During the checkout process, you will be provided with an estimated delivery time frame. Please note that unforeseen circumstances or customs delays may occasionally impact the delivery time.

Additionally, please refer to our Return and Refund Policy for information on our hassle-free return and refund process.

2. Shipping fee:

We offer free shipping to all of our customers.

3. Shipping Carrier:

We work with reputable and well-established carriers to ensure reliable and efficient shipping for our customers. Typically, our partners include major shipping companies such as UPS, FedEx, and USPS.

During peak seasons or high-demand periods, we may also collaborate with additional carriers to ensure timely deliveries. These additional partners may vary depending on the specific circumstances and availability.

4. Tax:

No tax is collected when purchasing at our store.

5. Payment Method

You have the option to pay using your PayPal account. Simply select the PayPal option at checkout, and you will be redirected to the PayPal website to log in and complete the payment.

By opting to make payment with PayPal, you are acknowledging and agreeing to the terms and policies associated with the available payment methods on our website. To utilize PayPal, simply choose the PayPal option during the checkout process. Subsequently, you will be redirected to the PayPal website, where you can securely log in to your account and finalize the payment.

If you have any inquiries or require assistance with the payment procedure, please feel free to reach out to our customer service team. We are here to provide support and guidance.

NOTE:

Please make sure to provide accurate and correct information during the checkout process because:

– Accuracy: Providing the correct address ensures that your order is delivered to the intended recipient without any delays or issues.

– Delivery Guarantee: We rely on the address provided to us to deliver your order accurately. If an incorrect address is provided, it may result in the package being delivered to the wrong location or returned to us.

– Additional Costs: In case of an incorrect address, additional costs may be incurred for reshipping or redirecting the package. These costs would be the responsibility of the customer.

To avoid any inconvenience, please double-check the address you provide during the checkout process. If you notice any errors or need to make changes, please contact our customer service team as soon as possible to update the address before your order is shipped.

If you have any further questions or require assistance regarding our shipping policy, please feel free to contact our customer service team at contact@trublushops.com. We are here to help!

Thank you for choosing Trublushops. We appreciate your trust and support in our products and services.