Refund Policy

At Trublushops, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. Please read our Return & Refund Policy carefully to understand the guidelines and procedures for returning or requesting a refund.

1. Cancellation & Modification:

We understand that circumstances may arise where you need to cancel or modify your order. We offer a timeframe of 12 HOURS for order cancellations and modifications. Please note that requests made after this timeframe may not be possible due to our automated order processing system.

If you need to cancel or modify your order within the 12 HOURS window, please contact our customer service team immediately with your order details and the reason for cancellation or modification. Our team will review your request and provide further instructions.

In the case of an approved order cancellation, please note that we maintain a 30% cancellation fee to cover processing and restocking costs.

The refund for the canceled order will be processed promptly. However, please note that it may take 3-5 business days for the refund to reflect in your account, depending on your payment method and financial institution. If you have not received your refund within 15 days, please don’t hesitate to reach out to our customer service team.

2. Return Policy:

We have a 90-day return policy, allowing you to request a return within 90 days of receiving your order.

If the return is due to the customer’s dissatisfaction or personal preference, the customer is responsible for covering the shipping fee for the returned item. On the other hand, if the mistake or error is on our company’s part, we would cover the shipping fee for the return.

We do not charge a restocking fee on returns.

Return Method: By Mail

To initiate a return, please follow these steps:

– Send an email titled “Return/Refund Request” to our customer service team, include your order number and attach a clear picture of the defect.

– Our team will review your request. If approved, we will email you return shipping labels.

– Pack the item securely with all accessories and tags. Affix the provided return shipping labels to the package.

– Ship the package to our company address 1131B, Group 12, Huong Phuoc Quarter, Phuoc Tan Ward, Bien Hoa City, Dong Nai Province 76000, Viet Nam. with the recipient’s name NATUCO FASHION COMPANY LIMITED

Please note that the item must be in its original condition, unworn, unwashed, and with all original tags attached.

Non-Refundable Items:

The following items are generally non-refundable unless there is a manufacturing defect or error on our part:

– Items that are marked as final sale or clearance.

– If you receive a product that is defective, wrong, damaged by the carrier, or otherwise not as expected, it’s important to contact customer service right away. They will assist you in resolving the issue and ensuring that your purchase meets your expectations. In such cases, where the product is defective or incorrect, the company will cover the return shipping fee for the item. This policy is in place to ensure that customers are satisfied with their purchases and receive the products they expect.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.

– In case the customer is not satisfied: If a customer is not satisfied with a purchase due to reasons such as buying the wrong product, the product not being suitable, or simply not liking the item anymore, the customer is responsible for paying the actual shipping cost to return the goods. In such cases, returns are only accepted if the items are in their original condition with the manufacturer’s label intact. It’s important for customers to carefully consider their purchases to avoid incurring additional costs for returns in these situations.

3. Refund Options:

We will notify you within 1-2 days of receiving and inspecting your return to inform you whether the refund has been approved or not.

The refund amount will be credited back to the same payment method used during the purchase.

Please keep in mind that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. It typically takes a few business days for the refund to be processed and appear in your account.

We appreciate your patience during this process, and if you have not received your refund within 15 days or if you have any further questions or concerns regarding refunds, please don’t hesitate to reach out to our customer service team. We are here to assist you.

4. Exchanges:

We offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or model, please contact our customer service team with your order details and the desired exchange information. Our team will guide you through the exchange process and provide further instructions.

Please note that exchanges are subject to availability. If the requested item is not available, we will assist you in finding a suitable alternative or process a refund.

5. Restocking Fee:

We do not charge a restocking fee on returns.

Please note that our Return & Refund Policy may be subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

If you have any further questions or need assistance with canceling an order, returning an item, or obtaining a refund, please contact our customer service team, and we will be happy to assist you.

Thank you for shopping with us at Trublushops.